ICS has vast experience in the PABX and hosted telephony marketplace. This experience has enabled us to assemble a large portfolio of products that fill the need of every business. From a SOHO environment to multi-national, multi-site enterprises, we have experience of deploying communications systems to suit your specific needs. Every solution we specify is custom-built. ICS does not believe that just delivering boxed products are the way to produce an effective solution for your business. Every business is different, every environment is different. As such, every solution needs to be tailored to suit the needs of your business.
The solutions specified by ICS will place you perfectly to take advantage of new innovations as they arrive on the market. Your business needs to grow and adapt, as it does, the technology you have available should do the same. This is where we have vast experience and are committed to helping you take advantage of the best that is available, now and into the future.
Both cloud and local PABX solutions are available from ICS. One of the innovative manufacturers that make this possible is Alcatel-Lucent. The products, applications and solutions available from this bleeding edge manufacturer allow businesses to be at the forefront of innovation.
Alcatel Lucent has produced a range of both local and cloud based products that give access to the same range of benefits, regardless if your business is anything from a SOHO to an enterprise-level operation. With the focus on feature rich environments, their solutions can be tailored to meet the needs of your changing business.
We value your input about our services
We recently sought the services of ICS to manage an essential upgrade to our IT system. Our data sensitive business required a swift and robust rebuild of our server and business network. ICS were always on hand for any little problems and their can-do attitude made the transition almost seamless. We can now grow our business safe in the knowledge that our network and data is secure. I can’t recommend them highly enough.
Always responsive to our requests as a Vendor. ICS are enthusiastic about all technologies, with a long list of accreditation and certifications to match with us and other top IT vendors. The ICS team are focused on their customers needs and respect the challenges they face each day, putting as much importance in the customer’s technology requirements as they would their own. Day and night the the engineering experience at ICS is there to give businesses peace of mind, and the commitment shown to our customers has been fantastic. Using best of breed technologies like Alcatel-Lucent Enterprise means that customers are getting a high quality selection of latest technology options, supported by a committed support organizations. The ICS team’s experience speaks for itself, and with that, many customers have implemented successful ICT strategies with peace of mind.
Intelligent Communcation Systems is a tremendous resource. I am constantly amazed at their technical expertise and their availabiliy when you need them. Finding a company that demonstrates their skill and customer driven attitude is rare, and I strongly recommend this company for anyone who is seeking IT or telecommunications support or ideas on how to uses these technologies to improve their business.
I have been working closely with ICS and they never fail to meet my requirements. I know where i am at all times as the communication is second to none. Very knowledgeable on all products that they sell. I would recommend ICS to anyone.
ICS was brought to our attention when we moved into a new building and needed a Telephone System to meet our needs. Not only did he provide us with a great phone system, they proved to be top notched in the Computer support area as well.Response time is unbelievably quick, problem resolution follows immediately there after. They were able to quickly solve problems that I was having issues with that my previous IT support was unable to correct.If you present them with a problem that they haven’t yet encountered, they are very quick to research and resolve it for you!!AMAZING Group, Smart, Responsive, Get the Job done, Customer satisfaction is very important to them.
ICS have been supporting Nutkao’s multi-site environment since 2014. Our environment is a complex, distributed multi VLAN network incorporating fixed and mobile voice services, data, access control, video and security across sites in Battleboro North Carolina and Verona, Italy. They have been unparalleled with their excellent customer service, prompt response time on projects and trouble tickets and when this is coupled with incredible systems stability and uptime we have absolutely no reservations in recommending them to anyone. They give us a great peace of mind knowing that they are supporting us and our sister site in Italy. Our business has come to rely on their support and we are extremely happy with the level of expertise we get when needed. We know that we can rely on ICS to deliver the services we need to operate as smoothly and efficiently as possible. They enable us to concentrate on our business rather than our complex network, this has had a direct impact on our efficiency and ROI. ICS have grown in to a trusted partner and will be a huge part of our ongoing plans as we develop our business across the US and Europe.
Focus has been placed on:
Better communication
Cost efficiency
Customer Service
Enhanced Business Operations
Call Center Applications
Virtualization
3rd Party XML Applications
Collaboration
Security
Unified Communications including presence information
Access to services from anywhere
Alcatel Lucent is constantly innovating and focusing:
Employee Efficiency
Customer Satisfaction
Intelligent Operations
