At ICS our aim is to build long term relationships. Your success is based upon reliable, resilient systems and in order for that to happen there will always be a need for ongoing support and maintenance. Once your project is complete, or once we take over the support of your existing environment we have the tools and expertise to offer a comprehensive support, maintenance and training regime to make sure that you are always making best use of your environment.
We offer our customers high quality, consistent service.
Our helpdesk engineers are experienced in supporting all systems and applications specified and supplied by ICS as well as a range of legacy systems. Please feel free to contact us to discuss any issues you may be encountering. We are happy to assist on a bespoke basis and show you the quality of the assistance we can offer.
We are happy to help any enterprise from a one off issue to a tailored support package offering a solution to fit your exact needs. Contact us today to discuss all your support requirements.
To raise a ticket with our helpdesk, email firstname.lastname@example.org or click here Ticketing Portal
Alternatively connect directly with our support portal for an immediate remote support session. ICS Support Portal
Support contact details
+1 919 977 0125
We value your input about our services
We recently sought the services of ICS to manage an essential upgrade to our IT system. Our data sensitive business required a swift and robust rebuild of our server and business network. ICS were always on hand for any little problems and their can-do attitude made the transition almost seamless. We can now grow our business safe in the knowledge that our network and data is secure. I can’t recommend them highly enough.
Always responsive to our requests as a Vendor. ICS are enthusiastic about all technologies, with a long list of accreditation and certifications to match with us and other top IT vendors. The ICS team are focused on their customers needs and respect the challenges they face each day, putting as much importance in the customer’s technology requirements as they would their own. Day and night the the engineering experience at ICS is there to give businesses peace of mind, and the commitment shown to our customers has been fantastic. Using best of breed technologies like Alcatel-Lucent Enterprise means that customers are getting a high quality selection of latest technology options, supported by a committed support organizations. The ICS team’s experience speaks for itself, and with that, many customers have implemented successful ICT strategies with peace of mind.
Intelligent Communcation Systems is a tremendous resource. I am constantly amazed at their technical expertise and their availabiliy when you need them. Finding a company that demonstrates their skill and customer driven attitude is rare, and I strongly recommend this company for anyone who is seeking IT or telecommunications support or ideas on how to uses these technologies to improve their business.
I have been working closely with ICS and they never fail to meet my requirements. I know where i am at all times as the communication is second to none. Very knowledgeable on all products that they sell. I would recommend ICS to anyone.
ICS was brought to our attention when we moved into a new building and needed a Telephone System to meet our needs. Not only did he provide us with a great phone system, they proved to be top notched in the Computer support area as well.Response time is unbelievably quick, problem resolution follows immediately there after. They were able to quickly solve problems that I was having issues with that my previous IT support was unable to correct.If you present them with a problem that they haven’t yet encountered, they are very quick to research and resolve it for you!!AMAZING Group, Smart, Responsive, Get the Job done, Customer satisfaction is very important to them.
ICS have been supporting Nutkao’s multi-site environment since 2014. Our environment is a complex, distributed multi VLAN network incorporating fixed and mobile voice services, data, access control, video and security across sites in Battleboro North Carolina and Verona, Italy. They have been unparalleled with their excellent customer service, prompt response time on projects and trouble tickets and when this is coupled with incredible systems stability and uptime we have absolutely no reservations in recommending them to anyone. They give us a great peace of mind knowing that they are supporting us and our sister site in Italy. Our business has come to rely on their support and we are extremely happy with the level of expertise we get when needed. We know that we can rely on ICS to deliver the services we need to operate as smoothly and efficiently as possible. They enable us to concentrate on our business rather than our complex network, this has had a direct impact on our efficiency and ROI. ICS have grown in to a trusted partner and will be a huge part of our ongoing plans as we develop our business across the US and Europe.
Last 90 days Helpdesk Performance
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